Office for the Aging

The Ontario County Office for the Aging is a human-service agency located at 3019 County Complex Dr. in Canandaigua, New York.  Nestled in the Finger Lakes region, the county houses approximately 110,000 residents. The Office for the Aging serves people 60 years of age and older and their caregivers. The mission of this office is to provide advocacy, information, assistance, assessment, and referral.
To learn more about our office please visit our About Us page.

***Special Announcements***

Farmer’s Market Coupons 

Still available for low income seniors

Due to COVID-19 we can mail the coupons to your home

Call OFA 585-396-4046 to determine if you are eligible

Farmers Market Coupon Press Release 2020docx-page-001


Online Virtual Tai Chi Class Begins September 8, 2020.  Call to register 585-396-4046

LIFTING THE LOAD:CAREGIVING DURING COVID-19:  An education program presented by the Alzheimer’s Association® and Finger Lakes Geriatric Education Center

FBD Flyer _Ontario  Summer Distribution. v2 docx-page-001

Update on OFA COVID-19 Response

Even though the county is beginning to open up in phases, it is still recommended that older adults and people with underlying health conditions stay home as much as possible.  I know that many of you feel very isolated and frustrated but we will get through this and OFA is here to help!

The Office for the Aging is closed to the public until further notice; however we continue to provide services. There are no home visits and no office visits for the time being. However, our staff is working from home and still providing most of regular services and more via telephone.

NY Connects Helpline - Call 585-396-4047 for help connecting to all kinds of resources. If you have a question or problem, call us.

Home Delivered Meals: Any one age 60 or older can call for a home delivered meal, either hot or frozen, from our Meals on Wheels program during the COVID emergency. We have relaxed our eligibility requirements and all you have to do is call us and we will set it up. Our Meals on Wheels staff and volunteers are required to wear face masks and gloves while delivering your meal. They are also practicing social distancing.

Congregate Meals (Community Dining Program): This program is closed until further notice. We have opened two Grab n Go sites at the Spa Apartments in Clifton Springs and at Lyceum Heights in Geneva. However, you must be a resident of those apartment buildings to participate. Former participants of our congregate meal sites can get a home delivered meal, if they desire.

Grocery Shopping: We will help you set up an Instacart account or we will use our account to order groceries for you to be delivered. The stores that use Instacart are Wegmans, Aldi, Tops, CVS and Petco. Walmart has pick-up services and we can help you order on-line if needed. You will be required to have a credit card to make on-line purchases. There are delivery and service fees associated.

Volunteer Shopper: If the delivery services above do not meet your needs we can also send a volunteer to help you with grocery shopping.

Telephone Friendly Visitor:  Many people can feel very isolated and alone during this time of self-isolation. We have many volunteers available to make friendly visiting calls to help you pass the time or lift your spirits.

Food Boxes: We have boxes of shelf stable food from Food Link available for home delivery for free (first come, first serve).

Toilet Paper and other hygiene supplies: We still have a limited supply for delivery to your house (first come, first serve).

Health Insurance Counseling:  We are still providing health insurance counseling on Medicare, Medicare supplement or Advantage plans, Medicaid, MSP over the telephone or over the web.

Medicare 101 Workshops: Are being offered by webinar or telephone conference, call the office for more information.

EISEP: Home care services for middle income older adult and case management is still available. A comprehensive assessment is conducted over the telephone. This service is for frail older adults struggling to perform activities of daily living. A financial assessment is also required as there may be a cost share required for the home care services.

Caregiver counseling and support are still being offered by phone. There are many on-line services available from the Alzheimer’s Association or the Finger Lakes Caregiver Institute for caregivers of those with dementia. Call NY Connects for information.

Tai Chi: We are offering a class on-line through Zoom. Call to register for a class starting June 1, 2020.

Robotic Pets: Joy for All Companion Pets is designed to bring comfort, companionship, and fun to elder loved ones. We have a few interactive cats left, first come first serve.

Other Resources

Emotional Support Line Helpline1-844-863-9314 - The NYS Office of Mental Health (OMH) opened this Helpline to assist New Yorkers who are overwhelmed by the anxiety caused by the COVID-19 crisis. The COVID-19 pandemic is creating chaos in the lives of so many people, it is especially important to  know that the Helpline is here to provide assistance, referrals to services, and a person you can talk to if you’re feeling overwhelmed.”

Know the Symptoms

 The CDC has updated the list of COVID-19 symptoms. The updated list of symptoms includes cough, shortness of breath, or at least two of the following:

  • fever
  • chills or repeated shaking with chills
  • muscle pain
  • headache
  • sore throat
  • new loss of taste or smell

Guidance on Face Masks

Cloth face coverings fashioned from household items or made at home from common materials are recommended. Surgical masks and N-95 respirators are critical supplies that must continue to be reserved for healthcare workers and other first responders.

When wearing cloth face coverings:

Wear it whenever you go out in  public

Make sure that it fits snugly and covers your nose and mouth

Change it frequently and launder it when soiled or wet

Do not become complacent with other protective measures

Do not touch the cloth covering or your face

Continue to be vigilant with thorough and frequent hand washing by using soap           and water, or alcohol-based hand sanitizer of 60%+ alcohol.

 Practice respiratory etiquette and cover your coughs or sneezes

 Practice social distancing – even when wearing masks

 Stay home and help flatten the curve!

The Office for the Aging has a limited supply of masks available; call our office to obtain one (first come, first serve).

Virtual Dementia Education for Caregivers

Legal Assistance of Western New York

Open Food Pantries COVID-19 Emergency

Grocery Delivery Fact Sheet

Pharmacy Delivery Fact Sheet

How to Use Instacart Tutorial

Director’s Message Spring 2020

CDC COVID-19 Webpage: This information is being updated asmore material is developed.

Video for older adults: COVID-19: What Older Adults Needto Know

Information for People at Higher Risk and SpecialPopulations:

Guidance for home care and caregivers

 Social Security Newsletter


Got an Hour?

 Call Tammy, Volunteer Coordinator

 for volunteering opportunities!


 Current Senior Newsbeat Newsletter


The Fraud Corner

New York State Office for the Aging Issues Guidance Against Government Grant Scams

Inspector General Warns About New Social Security Benefit Suspension Scam



For the most recent and up to date news on fraudulent activities, please visit our Scam Alerts page.

How Do I Get Help?

By calling NY Connects or Office for the Aging at 585-396-4040 or 315-781-1321.

NY Connects Logo Opens in new windowNew York Connects, a "single Point of Entry" for long-term care services, is a program of the Ontario County Office for the Aging.

It offers a "one-stop shop" for consumers attempting to navigate the many aspects of the long-term care system.

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