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(800) 394-4560 (585) 924-7750 (315) 781-1200
(585) 396-1800 (315) 781-1966
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1. How do I make an appointment to visit someone in Jail? You can make an appointment by calling (585) 396-1800 or (315) 781-1966, or in person at the jail lobby. Visitation requests may be made Monday through Sunday between 8:00 a.m. and 9:00 p.m.; or Saturday and Sunday between 8:00 a.m. and 9:00 p.m. For restrictions and further details please click here to read our Visitation Information Sheet. See photo's of our visitation facilities before your visit 2. Can someone tell me if an Inmate is Okay? Due to HIPAA Laws, Staff cannot release any information that may relate to an Inmate's medical, physical, or mental well being. The best way to see if your loved one is okay, is to write a letter to them. 3. Do inmates have access to telephones? Yes. Inmates in all housing have access to telephones daily. Hours of telephone use depend upon the inmate's housing assignment and/or behavioral status. Security and Support Staff cannot deliver or pass messages from home to Inmates in the facility. Inmates are only able to make outgoing telephone calls only. The inmate telephone system does not allow incoming telephone calls. Please click here to read the informational document about our telephone system. 4. What types of property can an Inmate receive? Please refer to the Information Sheet for complete details 5. I sent a package to an Inmate, and I received some of its' contents back through the mail, why? Some items that are received in packages at the Jail may be considered contraband by Department or State standards and must be returned. Some simple everyday items are strictly prohibited from entering detention facilites; such as gum, paper clips, stickers, and tape. Please refer to the Information Sheet for complete details 6. How do I apply for a job as a Corrections Officer? All job specifications and applications are available at the Ontario County Human Resources Department, 3019 County Complex Dr., Canandaigua, NY 14424. Their phone numbers are (585) 396-4465 or (315) 719-0321. A Civil Service test is required. Click here to download an application, or check out our Employment/Recruitment FAQ's. Check out this Study Guide before you take the exam! 7. Are there any volunteer opportunities available to work with the Inmates? Volunteers are needed to assist Inmates with Life Skills and Community Transition. Some examples or need are; Art or Music therapy, Book Club, Access to Community Resources, Practice Interviewing, Spanish Culture and Goal Setting. If you have the experience, training, or feel you have the drive to help others, download and complete the Volunteer packet and return it to the address as indicated. (Read the letter from Chief Corrections Officer Haskins first) The Ontario County Jail is located at 3045 County Complex Dr. in Canandaigua. From Geneva If you are coming from Geneva take State Route 5/US Route 20, west to County Road 47, approximately 8.5 miles from Ponderosa. Turn right on County Road 47 (sign for Hopewell Center) and travel for approximately 1.7 miles then turn left on County Road 46 (first left hand turn). Take County Road 46 for approximately 1.5 miles and County Complex Dr. will be on your left, turn in here and the Jail will be your second turn to the left. From Canandaigua Take State Route 5/US Route 20, east (also known as Eastern Blvd) to County Road 10 (Community Bank on the corner). Turn left on County Road 10, travel for approximately 0.8 miles to the flashing red light at County Road 46. Turn right on County Road 46 and travel approximately 1.5 miles and County Complex Dr. will be on your right, turn in here and the Jail will be your second turn to the left. 9. I am sentenced intermittently, what may I bring with me? 1. A religious medal no larger than 1 inch by 11/2 inches, with a chain no larger in diameter than a pencil lead. No sharp edges or stones. 2. Married inmates may wear a plain wedding band without stones or sharp edges. 3. Inmates on prescription medications should bring in the medication in the prescription bottle. Jail medical staff will verify medication and make any determinations regarding them. 4. Inmates actively attending school may receive Sergeant’s approval to bring in a textbook based upon proof of need. 10. How do I bail someone out of jail? You can now bail a person out online, over the phone or in person. Bailing someone out on line: go to www.GovPayNow.com Over the phone: 1-877-EZBAIL5 (1-877-392-2455) You will need the inmate’s criminal history number, bail amount, date of birth, court and judge information and pay location code (1996). You can obtain this information by calling the Ontario County Jail at 396-1800. Bailing someone out in person: 1) You must come to the jail lobby with photo identification (i.e. Drivers License) and payment 2) Bail is accepted in the form of cash or credit/debit card or combination of both 3) Visa, Mastercard, American Express or Discover cards are accepted 4) If paying by credit card, you will be charged a non-refundable 7% service fee thru GovPayNet who handles the credit card transaction 5) Only the card holder may use the credit/debit card, no lending of cards will be allowed
11. I have multiple questions regarding someone in jail, how do I find the answers? Call our Automated Information line at 585-396-1800 to hear answers about:
This information is available in English and Spanish
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